Privacy Policy

Effective date: August 14, 2026 · Last updated: August 14, 2026

This Privacy Policy explains how Nexus Web Services LLC, doing business as Argo Shipping, a Utah limited liability company (“Argo,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information.

It applies to all websites, web properties, domains, subdomains, microsites, landing pages, customer and partner portals, and applications owned or operated by Nexus Web Services LLC, under any of its brands, trade names, or doing-business-as names (including www.argoshipping.com), and to our shipping, fulfillment, warehousing, printing, direct-mail, packaging, and media-duplication services (together, the “Services”). Where a specific property publishes its own supplemental privacy notice, that notice applies in addition to, and not instead of, this Privacy Policy, except to the extent it expressly states otherwise.

This Privacy Policy supplements, and does not replace, the data-privacy provisions of our Terms and Conditions and of any signed Service Order or agreement between Argo and a business client (“Partner”). If there is a direct conflict between this Privacy Policy and a signed agreement with a Partner, the signed agreement governs the handling of that Partner’s data.

1. THE TWO ROLES WE PLAY WITH YOUR DATA

We handle personal information in two very different capacities, and your rights depend on which applies:

As a “controller” / “business.” For personal information we collect for our own purposes, Argo decides why and how it is processed. That covers website visitors, prospective customers, the individuals at the businesses we serve, and our own personnel. This Privacy Policy governs that information, and the rights described in Section 12 apply directly to us.
As a “processor” / “service provider.” When we fulfill orders, print, mail, kit, warehouse, or ship on behalf of a Partner, we process personal information about that Partner’s customers and mail recipients (for example, shipping and mailing lists, recipient names and addresses, order details). We process that information only on the Partner’s documented instructions and for the purpose of delivering the Services. The Partner is the controller of that data. If you are a recipient or customer of one of our Partners, please see Section 11 and direct your requests to the business you ordered from.

2. INFORMATION WE COLLECT

2.1 Information you provide to us

Website inquiries. When you submit our contact form, we collect your first and last name (optional), email address (required), company (optional), and the message you send. Our contact form does not subscribe you to newsletters or marketing drip campaigns.
Shipping data you send us for an analysis. If you request a free shipping analysis, we collect your name, company, work email, and phone number, together with any Package Level Data (PLD) or similar shipment export you upload. Those files typically describe parcels rather than people: dates, weights, zones, service levels, and charges. But an export you pull from your own system may also contain destination addresses and recipient names. We use the file only to prepare and discuss your analysis. We do not use it for our own marketing, we do not add its contents to our prospecting records, and we do not sell it. Uploaded files are stored in a private, access-controlled location, retained for as long as we need it, and then deleted; ask us at privacy@argoshipping.com and we will delete yours sooner. If you would rather not send recipient details at all, remove or scramble those columns before exporting. The analysis does not depend on them.
Account and portal information. If you register for or are invited to a customer or partner portal, we collect your name, email address, company, a password (stored only as a secure hash), and, where you choose it, credentials from a third-party sign-in provider (for example, Google). Certain internal accounts use multi-factor authentication (for example, an authenticator app or a one-time code sent by SMS) and single sign-on.
Quotes, orders, and transactions. When you request a quote or place an order, we collect project, product, quantity, pricing, billing, and ship-to details, and correspondence related to the order. This may include the name, address, email, and phone number of the intended recipient of a shipment or mailing.
Business and contact records. For our customers, partners, vendors, and their representatives, we maintain contact details (name, title, email, phone, mailing address), company information, and records of our interactions (meetings, notes, emails, tasks).
Contracts and signatures. When you enter into an agreement with us, we collect signatory names and electronic-signature records (including signing dates) through our e-signature providers.
Communications. When you email, call, or message us, we keep a record of that communication and its contents.

2.2 Information we collect automatically

Server and log data. When you use any of our websites or applications, our servers record technical information such as your IP address, browser and device type, pages requested, and timestamps. We use contact-form IP logging to prevent spam and abuse (rate-limiting) and to secure our systems.
Authentication and security data. For portal accounts, we log sign-in events, IP address, and device/browser (user-agent) information to detect and prevent fraud and unauthorized access, and to maintain an audit trail.
Cookies and similar technologies. See Section 5 and our Cookie Policy. Our public marketing website sets no non-essential cookie without your consent, and sets no advertising cookies at all. Our logged-in applications use strictly necessary cookies and tokens to keep you signed in and to secure your session.

2.3 Information we obtain from other sources

Sales prospecting and enrichment. To identify and evaluate potential business customers, we obtain business information from public sources (such as public business directories and government open-data records) and from third-party business-data and contact-enrichment providers. This information is business-oriented (company name, website, industry, business contact details) and may include business contact names, email addresses, and phone numbers of decision-makers at prospective customer companies. If you are a business contact and do not wish to hear from us, see Section 10.
Customer relationship records. We import and maintain customer, contact, and lead records (including historical records migrated from prior systems).
Order and channel data. When we fulfill orders on a Partner’s behalf, we receive order and recipient information from the Partner’s sales channels and platforms (for example, e-commerce, marketplace, and cart systems) and from the Partner directly.
Service providers and carriers. We receive information from payment processors (transaction status and identifiers), shipping carriers (tracking and delivery events), and other vendors that help us deliver the Services.

2.4 Personal information we process for our Partners (recipient / end-customer data)

As described in Section 1, a significant part of our fulfillment, printing, and direct-mail Services involves processing personal information about our Partners’ own customers and mail recipients. Depending on the job, this may include:

recipient and contact names;
full postal addresses (including international addresses);
email addresses and telephone numbers;
order, shipment, tracking, and return details, and third-party shipping-account numbers;
mailing lists, distribution lists, event/registration and roster lists, and variable-data files used to personalize printed pieces (such as letters, envelopes, badges, and certificates); and
marketing-suppression information (for example, unsubscribe lists) that our Partners ask us to honor.

We process this information solely to provide the Services to the relevant Partner, under that Partner’s instructions and the applicable agreement. We do not use it for our own marketing and we do not sell it.

2.5 Sensitive information and children

We do not seek to collect government identifiers (such as Social Security, passport, or driver’s-license numbers) or health, biometric, or precise-geolocation data through our website. Our Services are directed to businesses and are not directed to children, and we do not knowingly collect personal information from children under 13 (or under the age specified by applicable law). If you believe a child has provided us personal information, contact us so we can delete it.

3. HOW WE USE INFORMATION

As a controller, we use personal information to:

respond to your inquiries and provide quotes, information, and support;
create and administer accounts and authenticate users;
provide, operate, and improve the Services, including fulfillment, printing, mailing, warehousing, shipping, reporting, and analytics;
process orders, invoicing, and payments, and manage our business relationship with you;
communicate with you about your account, orders, and service-related matters;
conduct business-to-business sales and marketing, including outreach to prospective business customers (subject to your choices in Section 10);
maintain the security and integrity of our systems, prevent fraud and abuse, and keep audit and transaction records;
comply with legal obligations, enforce our agreements, and establish, exercise, or defend legal claims; and
with appropriate safeguards, use automated tools, including artificial-intelligence services, to organize, classify, and extract information from job and order documents to operate the Services more efficiently.

4. LEGAL BASES (EEA / UK)

Where the EU or UK General Data Protection Regulation applies to our processing as a controller, we rely on the following legal bases: performance of a contract (to provide the Services and administer accounts); legitimate interests (to operate, secure, and improve our business, and for business-to-business marketing, balanced against your rights); consent (where required, for example certain electronic marketing or non-essential cookies, which you may withdraw at any time); and compliance with a legal obligation. Where we process recipient data on a Partner’s behalf, the Partner is responsible for establishing the legal basis for that processing.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our marketing website at www.argoshipping.com is designed to be lightweight: it uses self-hosted fonts and first-party scripts, and it makes no third-party requests to render a page. We set no non-essential cookie until you tell us we may. On your first visit you will see a short cookie notice; optional categories stay off unless you accept them, and you can change or withdraw your choice at any time using the Cookie Preferences link at the bottom of any page. We do not set advertising or targeting cookies and we do not use tracking pixels on this site. Our logged-in applications use strictly necessary cookies and tokens to keep you signed in, protect your session, and remember essential preferences.

Our Cookie Policy is the full account: the categories we use, what is actually stored and for how long, how to change your choice, and how browser controls and opt-out preference signals such as Global Privacy Control apply.

Cookie use can differ from one of our web properties to another. Where a property uses optional analytics, session-analysis, embedded scheduling, or advertising technologies, we will say so on that property and, where required by law, present a cookie notice and obtain your consent before setting non-essential cookies. Most browsers let you refuse or delete cookies; disabling strictly necessary cookies may prevent parts of our applications from working.

6. HOW WE SHARE INFORMATION

We do not sell your personal information, and we do not “share” it for cross-context behavioral advertising as those terms are defined under US state privacy laws. We disclose personal information only as described below:

Service providers / subprocessors. We share information with vendors that process data on our behalf under contract and only for our instructed purposes. These include, by category: cloud hosting, storage, and infrastructure (Microsoft Azure, Google Cloud, and Amazon Web Services); email delivery (SendGrid) and, in some applications, SMS delivery (through our communications providers); identity and productivity services (Microsoft 365 / Microsoft Entra, and Google sign-in); payment processing (Stripe and Bill.com); tax calculation (Avalara); shipping, labeling, and delivery (carriers and platforms such as ShipStation and UniUni, and postal/courier carriers); customer messaging used at a Partner’s direction (for example, Klaviyo and Twilio); electronic signature (our e-signature provider); customer-relationship and sales tooling (including Salesforce and business-data/enrichment providers); application monitoring and logging; and AI-based document-processing services (Anthropic) used to classify and extract information from job documents.
Carriers and logistics partners. To ship and deliver orders, we provide recipient names, addresses, and contact details to carriers and to the systems that generate shipping labels and tracking.
Our Partners. Where we act as a processor, the personal information we handle belongs to and is shared with the relevant Partner (the controller of that data).
Legal and safety. We may disclose information if required by law or legal process, or in a good-faith belief that disclosure is necessary to comply with the law, enforce our agreements, protect the rights, property, or safety of Argo, our users, or the public, or investigate fraud or security incidents.
Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of the transaction, subject to this Privacy Policy.

7. PAYMENT PROCESSING

We do not store full payment-card or bank-account numbers in our own systems. Card and bank details are collected and processed by our payment providers (for example, Stripe for online payments and Bill.com for accounts-receivable and accounts-payable), whose handling of your information is governed by their own privacy notices. We retain only limited transaction records and provider-issued identifiers needed to reconcile and support your payments.

8. HOW LONG WE KEEP INFORMATION

We keep personal information for as long as needed to provide the Services, operate our business, and comply with our legal, tax, accounting, and contractual obligations, after which we delete or de-identify it. Security and audit logs are retained for a limited period appropriate to their purpose. Job files, proofs, and recipient lists that we process for a Partner are retained according to our agreement with that Partner and their instructions; where we act as a processor, the Partner directs deletion and return of that data. Shipment-data files uploaded by a prospective customer for a free shipping analysis are kept as long as needed and can be removed on request (Section 2.1); if that prospective customer becomes a Partner, the data they send us thereafter is governed by the signed agreement instead. Where we maintain a record of a data-subject request or a suppression/opt-out choice, we keep the minimum information necessary to honor it.

9. DATA SECURITY

We maintain administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls and role-based permissions, hashing of stored passwords, multi-factor authentication for sensitive access, and logging and monitoring. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and the appropriate authorities as required by law.

10. YOUR MARKETING CHOICES

You can opt out of our marketing emails at any time by using the unsubscribe link in the message or by contacting us at privacy@argoshipping.com. We will still send you non-promotional, transactional messages about your account, orders, or our business relationship. If you are a business contact who received outreach from us and would like us to stop contacting you or to remove your information from our prospecting records, email us and we will honor that request.

11. IF YOU ARE A CUSTOMER OR RECIPIENT OF ONE OF OUR PARTNERS

If you placed an order with, or received a shipment or mailing from, a business that uses Argo for fulfillment, printing, or mailing, then Argo processed your information as a service provider to that business. That business is the controller of your information and is the right point of contact for your privacy requests. If you contact us directly, we will refer your request to the relevant Partner and assist them in responding as our agreement and applicable law require.

12. YOUR PRIVACY RIGHTS

12.1 Rights available to everyone

Subject to applicable law and identity verification, you may ask us to access, correct, update, or delete the personal information we hold about you as a controller, and to receive a copy of it. To make a request, see Section 14. We will not discriminate against you for exercising your rights.

12.2 United States: state privacy rights

Depending on your state of residence (including under the Utah Consumer Privacy Act, the California Consumer Privacy Act, as amended by the CPRA, and comparable laws in Virginia, Colorado, Connecticut, Texas, Oregon, and other states), you may have the right to:

confirm whether we process your personal information and access it;
obtain a portable copy of it;
correct inaccuracies;
delete personal information you provided or that we collected;
opt out of the sale of personal information, of “sharing” / processing for targeted or cross-context behavioral advertising, and of certain profiling. We do not sell or share personal information, or use it for such advertising or profiling, so there is nothing to opt out of today;
limit the use of sensitive personal information. We do not use sensitive personal information for purposes that require an opt-out; and
appeal a denial of your request (we will provide instructions if we deny a request).

Categories of personal information (California CCPA/CPRA). In the preceding 12 months we have collected, depending on your relationship with us, the following categories: identifiers (such as name, email, phone, IP address); customer records and commercial information (such as contact details, orders, and transactions); internet or network activity (such as log and authentication data); professional or employment information (such as company and job title); geolocation inferred at a general level from IP address or postal address; and audio/electronic information (such as communications you send us). We collect these from the sources in Section 2 and disclose them for business purposes to the categories of recipients in Section 6. We do not collect the sensitive-personal-information categories for the purpose of inferring characteristics, and we have not sold or shared personal information. California residents may also ask, once per year, for information about disclosures to third parties for their direct-marketing purposes (“Shine the Light”); we do not make such disclosures.

You may use an authorized agent to submit a request on your behalf; we will ask for proof of authorization and may still verify your identity directly.

12.3 European Economic Area / United Kingdom: GDPR rights

If the EU or UK GDPR applies to you, you have the rights to access, rectify, erase, restrict, and object to our processing of your personal information, to data portability, and to withdraw consent where we rely on it (without affecting prior processing). Where we rely on legitimate interests, you may object at any time. You also have the right to lodge a complaint with your local supervisory authority (in the UK, the Information Commissioner’s Office), though we ask that you contact us first so we can help. If we transfer personal information out of the EEA or UK, we use an approved transfer mechanism (such as the European Commission’s Standard Contractual Clauses and the UK Addendum) together with appropriate safeguards.

12.4 International data transfers

We are based in the United States and use service providers in the United States and other countries. Wherever your information is processed, we apply the protections described in this Privacy Policy and, where required, appropriate transfer safeguards.

13. THIRD-PARTY LINKS

Our websites and communications may link to third-party sites and services (for example, social-media profiles or a Partner’s store). We are not responsible for the privacy practices of those third parties; please review their privacy notices. This Privacy Policy covers only the web properties and applications that Nexus Web Services LLC owns or operates.

14. HOW TO CONTACT US OR EXERCISE YOUR RIGHTS

To exercise your privacy rights, ask a question about this Privacy Policy, or report a concern, contact us at:

Email: privacy@argoshipping.com
Phone: (815) 331-6000
Mail: Nexus Web Services LLC, DBA Argo Shipping, Attn: Privacy, 5025 W Hudson Wy, Suite 80, Lehi, UT 84043, USA

To protect your information, we will take reasonable steps to verify your identity before acting on a request, typically by confirming information already associated with you, and we will respond within the timeframes required by applicable law. There is normally no charge, though we may decline or charge a reasonable fee for manifestly unfounded, excessive, or repetitive requests, as permitted by law.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, if the changes are material, provide a more prominent notice as required by law. Your continued use of the Services after an update takes effect constitutes acceptance of the revised Privacy Policy.

16. GOVERNING LAW

Except where a mandatory data-protection law of your jurisdiction provides otherwise, this Privacy Policy is governed by the laws of the State of Utah, consistent with our Terms and Conditions.