Print & Production Services Addendum

Version 1.0 · Effective October 1, 2026

This Addendum applies only where Partner purchases printing, custom packaging, promotional product, or media duplication services from Argo (“Production Services”) under a separate sales order. It supplements Argo’s Terms and Conditions (the “T&Cs”), which continue to apply; where this Addendum conflicts with the T&Cs as to Production Services, this Addendum controls. Argo produces each order to the proof approved by Partner, and the approved proof is the sole standard of conformity for the finished work. Argo makes no warranty that a finished job will satisfy Partner’s subjective expectations and no representation as to the fitness of the approved design, content, or specifications for Partner’s purpose. Argo does not offer a satisfaction-based guarantee on Production Services.

1. PROOF AND APPROVAL

Before commencing a production run Argo furnishes Partner a proof of the work to be produced, which may be a digital proof, a hard-copy proof, a press proof, or, for media duplication, a check drive together with imprint artwork (a “Proof”). Partner shall review the Proof and either approve it or request changes. Approval must be in writing, which includes electronic mail and an affirmative approval recorded in a proofing or ordering system Argo makes available. An approved Proof is the “Approved Proof.” Where Partner requests changes Argo furnishes a revised Proof, and the most recently approved Proof supersedes all prior Proofs for that job. Argo will not commence a production run before receiving approval, except as provided below.

2. RECORDS OF APPROVAL; DEEMED APPROVAL

Argo records, for each Approved Proof, the version approved, the individual who approved it, and the date and time of approval, and retains that record in accordance with its records-retention practices. Where Partner has directed Argo in writing to proceed without a Proof, or to produce from a Proof Partner declines to approve in writing, Argo may commence production and the Proof furnished is treated as the Approved Proof for all purposes, with the remedy in Section 5 remaining available on that basis. Where Partner requests expedited production and Argo furnishes a Proof with a stated approval deadline, Argo may treat the Proof as approved if Partner does not respond within five (5) Business Days after that deadline, provided Argo gave written notice of that consequence when the Proof was furnished. Argo will not treat a Proof as approved on the basis of an oral communication alone.

3. NON-CONFORMITY AND TOLERANCES

A finished job is non-conforming where it materially deviates from the Approved Proof as a result of an error in Argo’s production (an “Argo Production Error”), including production of the wrong version, quantity, stock or substrate, trim or fold, binding or finishing, or data merge, or a defect in workmanship.

The following are not non-conformities: any error, omission, or design decision present in the Approved Proof when approved, including spelling, grammar, punctuation, pricing, dates, contact information, layout, and choice of image or color, whether or not Argo prepared the artwork; variation in color, density, or finish within commercially reasonable industry tolerances, or attributable to differences between a digital Proof on a monitor and the finished work, it being understood that a digital Proof does not set a color standard and only an approved hard-copy or press Proof does so; variation in trim, fold, registration, or bindery position within commercially reasonable industry tolerances; variation in stock or substrate where the specified material was unavailable and Partner approved a substitution; defects arising from the resolution, color space, embedded fonts, bleed, trapping, or construction of files Partner supplied, where Argo produced to the Approved Proof; overage or underage within the tolerance stated in the sales order or, if none is stated, within commercially reasonable industry tolerance for the process used; and any matter resulting from a Force Majeure Event.

4. NOTICE AND VERIFICATION

A remedy under this Addendum requires that Partner report the asserted non-conformity in writing within thirty (30) days of delivery of the finished job, identifying the job and describing how the finished work deviates from the Approved Proof. Argo compares the finished work against the Approved Proof and the production record and notifies Partner of its determination. Argo may require photographic evidence, representative samples, or return of some or all of the finished work at Argo’s expense, and may close the report if the requested materials are not furnished. Whether an Argo Production Error occurred is determined in Argo’s reasonable discretion by reference to the Approved Proof.

5. REMEDY

Where Argo determines that a finished job is non-conforming, Argo will, at its election, either reproduce the non-conforming portion to the Approved Proof at no charge or refund or credit the amounts paid for the non-conforming portion. Notwithstanding the non-refundability of fees in the T&Cs, Argo may issue a refund under this Section. Where Argo elects to reproduce, it will use commercially reasonable efforts to do so on a schedule agreed with Partner, and shipping of the reproduced work by a method comparable to the original is at Argo’s expense. Argo may require the return or documented destruction of the non-conforming work as a condition of the remedy. Partner shall not withhold payment for the conforming portion of a job.

6. EXCLUDED LOSSES

The remedy in Section 5 does not extend to postage, mailing, or distribution costs incurred on non-conforming work, to Partner’s costs of design or third-party services, or to lost profit, lost revenue, lost sales, lost campaign value, or lost goodwill. Loss of or damage to finished work occurring after Argo tenders it to a carrier is governed by Sections 4.3 and 9 of the T&Cs. Work that conformed to the Approved Proof when it left Argo’s facility and was damaged in transit is not non-conforming.

7. PARTNER CONTENT AND RIGHTS

Partner is solely responsible for the content, accuracy, and legality of all artwork, text, data, logos, images, and other materials it furnishes or approves in a Proof, and represents and warrants that it holds all rights, licenses, and permissions necessary for Argo to reproduce them. Argo may, but is not obligated to, review furnished files for technical suitability, and any such review does not transfer responsibility for content to Argo. Argo may decline to produce any work it believes in good faith to be unlawful or infringing. Partner shall indemnify Argo under Section 12.5 of the T&Cs against claims arising from materials Partner furnished or approved.

8. MAXIMUM LIABILITY; SOLE REMEDY

The remedy in Section 5 is Partner’s sole and exclusive remedy for a non-conforming job, and Argo’s total liability for any job under this Addendum will not exceed the amounts Partner paid Argo for that job. This Addendum does not expand any other obligation or liability of Argo and remains subject to the limitations of liability in Section 12.4 of the T&Cs.